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FAQ

We realize that you may have questions about your stay at Puffin Inn Bed and Breakfast. We want to make sure your stay is as easy and relaxing as possible, so here are answers to some frequently asked questions.

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Does each guest room have its own private bathroom?

Yes, all of our guest rooms have their own private bathroom. We do not have any shared bathrooms.

Can we walk to restaurants, shopping and the beach?

Puffin Inn is a short walk to our charming town center (less than half a mile from the Inn). The entrance to the ‘Marginal Way’, the scenic coastal walking path, is about 3/4 of a mile from the Inn. And our beautiful white sandy beach is approximately 3/4 mile from the Inn. Beach chairs, umbrellas, towels and beach buggy push carts are provided for guests to use. If you prefer not to walk, Puffin Inn is located on a trolley line. A trolley stop is located just outside the Inn, and the trolley will take you anywhere in town for $2.00 per person.

What does breakfast consist of, and what time is it served?

Our breakfast menu changes daily. Each morning guests will be treated to fresh cut fruit and choice of juice, a homemade sweet bread and a sweet entrée or savory entrée. Additionally, we always offer a variety of teas, and fresh brewed coffee. Breakfast is served in the breakfast room or out on our open porch (seasonally). During peak season two seatings are offered; 8:30am or 9:30am. During shoulder seasons times will vary but fall within the 8:30am – 10:00am time frame. Coffee is generally available by 7:30am.

Can you accommodate our vegetarian and gluten free diets?

With notice, we can accommodate both vegetarian and gluten free diets. When making your reservation using our online system, please make a note of this under the dietary restrictions area.

I choose not to eat certain things such as milk, cheese and carbohydrates, can you make me a special meal?

Please be aware that we are not a restaurant and because of the number of guests for whom we provide breakfast, we may not be able to accommodate special requests beyond vegetarian and gluten free. Before making a reservation, please email us regarding your dietary needs/special request to determine if we can accommodate you. If we are unable to do so, we can offer you breakfast vouchers to the restaurant located next door to the Inn.

Do you allow children?

While we adore children, unfortunately our home does not provide a child-safe atmosphere. Children over 10 years of age are welcome, however only one child per room is allowed.

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How many people can sleep in your guest rooms?

All guest rooms accommodate only two people. We do not have cots, cribs or pull-out sofas. More than two guests in one bed, or sleeping on the guest room floor, is not permitted.

Do you accept pets?

We’re sorry, but we are unable to accommodate pets.

Are the guest rooms air conditioned?

Yes, all of our guest rooms have guest-controlled window unit air conditioners or wall-mounted ductless heating and cooling units.

Is there internet available?

Complimentary wireless internet access is available throughout the Inn.

Do you have a pool, hot tub, or whirlpool bathtubs?

We do not have a pool or hot tub. Some of the bathrooms have a standard bathtub, but do not have whirlpool bathtubs.

We see that you have a wine and beer list available. What is the best way to arrange to order something from the list?

Notifying us in the notes section when you are making your reservation on-line or emailing us directly at least a few business days prior to arrival, are the best ways to ensure that the selections you are interested in will be available. This way we can have your wine and/or beer waiting for you in your room upon arrival. Copies of the wine and beer list will also be listed in the Puffin Inn Guest Books located in each guest room.

What time is check-in and check-out?

Check-in time is between 3:00pm and 6:00pm. Check out time is promptly at 10:30 am. We the innkeepers handle all housekeeping ourselves to ensure standards are upheld so please note that we will not be able to greet or accommodate incoming guests before 3:00pm. We appreciate your cooperation in allowing us the time to present your room at its best. If arriving prior to check-in time, you may park your car in the parking area at the Inn and walk into town. It is not necessary to come into the house to let us know that you’ve done this. Unfortunately we do not have public restrooms for guests to use prior to check-in. Reservations will be held until 6:00pm unless notified of a late arrival. Please let us know if you will be arriving after 6pm so we may arrange special late check-in instructions. For guests arriving late, a “Late Arrival” letter will be left in your room with information about breakfast, along with your guest room key.

How much deposit is required to reserve a guest room and what are your payment methods?

A 50% deposit is required for all reservations. Balance is due upon arrival. We accept Visa, MasterCard, cash and traveler’s checks. Checks are accepted for deposits only. Confirmation of your reservation, and receipt of your deposit, will be forwarded by email.

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What happens should I need to cancel my reservation?

Because we are a small bed and breakfast and a seasonal business, cancellations have a considerable impact. We therefore adhere strictly to our cancellation policy. In the unfortunate event that you must change or cancel any part of your reservation, notice of 21 days or greater is required to refund the advanced deposit (less $50 processing fee). Guests will be responsible for all charges as originally booked if changes or cancellations are received less than 21 days of the stated arrival. If cancellation is a possibility we would suggest the purchase of travel insurance. Please note, if a reservation length is decreased inside the cancellation policy, there will be a $50.00 change fee. “No shows” will be charged for the entire reservation. If you do not check in before 6pm and have not made arrangements for a late arrival, you will be considered a “no show”. No refunds for early departure. Guests departing prior to reserved length of time are charged for the entire number of nights reserved. We do not refund for inclement weather.

How do I make a reservation if I have a gift certificate to use?

Please call or email us the dates that you are interested in if you’d like to make a reservation using a gift certificate. 207-646-5496 or innkeeper@puffininn.com

Do you have parking?

There is free on-site parking for one car per room. Unfortunately we do not have extra parking available for visitors of registered guests. Because we have limited parking, guests checking out must remove their cars from the parking area by 10:30 am to allow for incoming guests.

What other amenities are available in the guest rooms?

All of our guest rooms have a flat-screen TV with a DVD player, mini-fridge, wine glasses, corkscrew, hair dryer, iron and ironing board.

Can we bring our bikes?

Absolutely, although, Ogunquit streets are very narrow and traffic can be quite busy during the peak summer season. Therefore, biking can be very difficult. Biking is not allowed on the beach or Marginal Way.

What sort of public transportation is available in Ogunquit?

During peak season (Memorial Day Weekend – Columbus Day) there is a trolley bus service that will take you to the beaches, Perkins Cove, and to the center of town. There are also trolley buses that connect the seasonal towns of York, Ogunquit, Wells, Kennebunk and Kennebunkport, as well as the Wells Amtrak’s Downeaster line. Check out http://www.ogunquittrolley.com/our-schedule/ for more information on the bus. The trolley stop is to the right and directly across the street from our house.

Are there phones in the guest rooms?

Knowing almost everyone travels with their cell phones today, we do not have phones in our guest rooms.

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A Historic-Chic Bed & Breakfast in the seaside town of Ogunquit

Puffin Inn Bed and Breakfast

433 Main Street
P.O. Box 2232
Ogunquit, Maine 03907
(207) 646-5496
innkeeper@puffininn.com
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