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FAQ

We realize that you may have questions about your stay at Puffin Inn Ogunquit, Maine. We want to make sure your stay is as easy and relaxing as possible, so here are answers to some frequently asked questions.

Check-in time at the Puffin Inn is anytime after 4pm. Check out time is promptly at 10:00 am.

If arriving prior to check-in time, you may park your car in the parking area at the Inn and walk into town.

Unfortunately we cannot allow guests to enter the house before check in for any reason since we will be deep into cleaning to prepare for your arrival.

Please let us know what time you plan to arrive so that we can come greet you and show you a few things around the house. We like to stay in touch via text the day of arrival.

How much deposit is required to reserve a guest room and what are your payment methods?   

A 50% deposit is required for all reservations. Balance is one month prior to arrival.

We accept Visa, MasterCard, cash, traveler’s checks, Venmo, PayPal or the Cash App.

Confirmation of your reservation, and receipt of your deposit, will be forwarded by email.

What happens should I need to cancel my reservation? 

Because we are a small, family owned, seasonal business, cancellations have a considerable impact. We therefore adhere strictly to our cancellation policy. 

In the unfortunate event that you must change or cancel any part of your reservation, notice of 60 days or greater is required. We will work with you to find another date to reschedule your reservation within the same calendar year, however no refunds will be given.

Guests will be responsible for all charges as originally booked if changes or cancellations are received less than 60 days of the stated arrival.

If cancellation is a possibility, we would suggest the purchase of travel insurance.

Guests departing prior to reserved length of time are charged for the entire number of nights reserved. We do not refund for inclement weather.

Please note that there are no exceptions to this policy due to COVID.

How do I make a reservation if I have a gift certificate to use?

Please call or email us the dates that you are interested in if you’d like to make a reservation using a gift certificate: 207-646-5496 or innkeeper@puffininn.com

Do you allow pets?  

The Puffin Inn is pet free.

How many people can sleep in your guest rooms?

All guest rooms accommodate only two people. We do not have cots, cribs or pullout sofas. More than two guests in one bed, or sleeping on the guest room floor, is not permitted.

Do your guest rooms have private baths?  

All of our guest rooms at the Puffin Inn have their own private bathroom. We do not have any shared bathrooms.

Do the owners live onsite?  

We do not, but live just a mile up the road. We’re just a text or phone call away so please don’t hesitate to contact us with questions.

Are the guest rooms air-conditioned?

Yes, all of our guest rooms have wall-mounted ductless heating and cooling units with the exception of room 8 which has guest-controlled window unit air conditioner.

Do the rooms have irons, hair dryers and bath amenities?  

Yes, The Puffin Inn’s rooms are comparable to a hotel room.  All of our guest rooms have a flat-screen TV, mini-fridge, hair dryer, iron and ironing board.

Do you have free parking and Complimentary Wi-Fi?  

Yes we do. There is free on-site parking for one car per room. Because we have limited parking, guests checking out must remove their cars from the parking area by 11:00 am to allow for incoming guests.

Are there phones in the guest rooms?

Knowing almost everyone travels with their cell phones today, we do not have phones in our guest rooms.

Are you handicap accessible?  

No, unfortunately we don’t have any ADA rooms.

Can we walk to restaurants, shopping and the beach?

Puffin Inn is a short walk to our charming town center (less than half a mile from the Inn). The entrance to the ‘Marginal Way’, the scenic coastal walking path, is about 3/4 of a mile from the Inn. And our beautiful white sandy beach is approximately 3/4 mile from the Inn.

Beach chairs, umbrellas, towels and beach buggy push carts are provided for guests to use.

If you prefer not to walk, Puffin Inn is located on a trolley line. A trolley stop is located just outside the Inn, and the trolley will take you anywhere in town for $2.00 per person.

In addition we operate a 6 person golf cart so please reach out if you’d like to make arrangements for your guests.

Can we bring our bikes?

Absolutely, although, Ogunquit streets are very narrow and traffic can be quite busy during the peak summer season. Therefore, biking can be very difficult. Biking is not allowed on the beach or Marginal Way.

What sort of public transportation is available in Ogunquit?

During peak season (Memorial Day Weekend – Columbus Day) there is a trolley bus service that will take you to the beaches, Perkins Cove, and to the center of town.

There are also trolley buses that connect the seasonal towns of York, Ogunquit, Wells, Kennebunk and Kennebunkport, as well as the Wells Amtrak’s Down-easter line.

Check out http://www.ogunquittrolley.com/our-schedule/ for more information on the bus.

The trolley stop is to the right and directly across the street from our house.

In addition we operate a 6 person golf cart so please reach out if you’d like to make arrangements for your guests.

Do you have a pool, hot tub, or whirlpool bathtubs?

We do not have a pool or hot tub. Some of the bathrooms have a standard bathtub, but do not have whirlpool bathtubs.

How far are you from the airport?  

45 minutes from PWM (Portland, ME) and 90 minutes from BOS (Boston, MA).

Damage:  

If something gets damaged, broken or otherwise, don’t hide it.  Let us know what happened soon as you can.  Especially if a spill, like a glass of red wine, so we can minimize damage and get things cleaned up quickly as possible so there aren’t any permanent stains.  

If you broke something accidentally, let us know that also.  Just like you would if you were at a friends’ house.

We know that accidents happen.  That being said, try to use some common sense in trying to prevent damage to our home or property.  Leaving a dripping bottle on the antique table or using one of our white towels to wipe off your car would not be appreciated.

Courtesy:  

It is our responsibility to clearly communicate what we expect of and offer our guests.  We also expect that our guests will be clear in asking for what they need to make their stay the most enjoyable.  Neither of us are mind readers!  

Think of it more like you are staying with friends. We ask that if something isn’t right, that you let us know so we have the opportunity to make it right. That may not always be possible, but we will do our best.

Why should we stay at The Puffin Inn?  

As a small family owned business, we are grateful for the guests that stay here.  We are constantly updating the property to keep it fresh for new or returning guests.

Our location is extremely desirable given the proximity to both the Main and Footbridge Beaches and the center of town. All are in walking distance.

 

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A Historic-Chic Inn in the seaside town of Ogunquit

Puffin Inn

433 Main Street
P.O. Box 2232
Ogunquit, Maine 03907
(207) 646-5496
innkeeper@puffininn.com
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